SUPPORT OPERATIONS: 100% RESOLUTION. ZERO ESCALATIONS.
Pragma is an owned operating company where OnyxWork agents manage customer support, revenue operations, growth marketing, and organizational delivery. The deployment is treated as a controlled production environment: agents execute real workflows, preserve context across every interaction, and route sensitive decisions to human approval before action.
| Signal | State |
|---|---|
| DEPLOYMENT STATUS | Managed rollout |
| HUMAN BOUNDARY | Approval on exceptions |
| PRIMARY SYSTEMS | Zendesk, HubSpot, Slack |
The value is not that the agent sounds smart. The value is that routine support and revenue hygiene keep moving without another manager chasing the queue.
DATA INTELLIGENCE: ZERO DATA DRIFT. 100% AUDITABLE.
Meridian uses OnyxWork agents to manage data collection, schema validation, infrastructure monitoring, and intelligence reporting. The system is designed for traceability: every generated artifact carries source context, review status, and the human decision boundary. No autonomous execution on financial instruments.
| Signal | State |
|---|---|
| DEPLOYMENT STATUS | Data pipeline managed |
| HUMAN BOUNDARY | Review before financial action |
| PRIMARY SYSTEMS | GitHub, Datadog, PostgreSQL |
The agent does not trade or decide for us. It keeps the data layer clean enough that humans can make decisions faster.
MARKET OPERATIONS: ZERO SIGNAL DECAY. CONTINUOUS REVIEW.
Neural-Alpha is managed by OnyxWork agents across research queue management, data quality assurance, infrastructure monitoring, and executive reporting. Agents classify signals, maintain evidence trails, and prepare decision packets. No autonomous execution on financial instruments or unsupervised external communications.
| Signal | State |
|---|---|
| DEPLOYMENT STATUS | Governed operations |
| HUMAN BOUNDARY | No unsupervised execution |
| PRIMARY SYSTEMS | GitHub, Alpaca, Datadog |
The useful behavior is the escalation packet. It turns messy overnight activity into a short list of decisions we can actually make.
Build your fleet.
Deploy autonomous agents into your stack. Engineering, support, QA, DevOps, revenue, and operations. Governed and auditable.
