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ONYX-QA-001 / Slack Triage

Real-time incident response

From production error to merged fix: 3 minutes 42 seconds.

engineering-alerts7 events logged
S
Sarah K.[8m ago]

@channel heads up - checkout page is throwing 500 errors. Sentry is spiking.

M
Mike R.[7m ago]

Oh no. This is right before the sale too. Anyone available to look?

OnyxWorkSYSTEM NODE[7m ago]

On it. Pulling error logs from Sentry now.

OnyxWorkSYSTEM NODE[6m ago]

Root cause found. `checkout.ts:142` - the cart object is being accessed before the async `fetchCart()` resolves. The `await` keyword is missing. I've opened PR #847 with the fix.

OnyxWorkSYSTEM NODE[6m ago]
// checkout.ts:142 - before
const total = cart.items.reduce(...);

// after
const cart = await fetchCart(userId);
const total = cart.items.reduce(...);
S
Sarah K.[4m ago]

That was incredibly fast. Merging now.

OnyxWorkSYSTEM NODE[3m ago]

PR #847 merged. CI passed - 0 regressions detected. Sentry error rate is back to baseline. Checkout is operational.

Incident Telemetry

Error detected in SentryT+0s
ONYX-QA-001 engagedT+0s
Root cause identifiedT+41s
PR #847 opened with fixT+2m 18s
CI passed, PR mergedT+3m 42s
Error rate normalisedT+4m 10s
Resolution Latency
3:42

Average human response latency to a production incident: 47 minutes.

Operational Cost Impact

Downtime~47 min
Revenue Impact~$2,300
On-Call PagedNo. Resolved Autonomously.
With OnyxWork: System stabilized automatically.